The trial lesson is €1 and lasts between 20 and 25 minutes. You are under absolutely no obligation to take any more lessons after the trial lesson. Not all requests for a trial lesson can be fulfilled and a full refund will be given when no time can be agreed upon.Payment and Cancellations
Full payment must be made at least 24 hours before the start of the lesson in full. In order to confirm a lesson a time must be agreed upon by both parties. If you want to cancel a lesson for whatever reason you will receive a full refund. This can only be done 24 hours or more before the agreed start time of the class. If you cancel with less than 24 hours before the start of the class no refunds will be available.Time Changes
If you would like to change the time of any class a 24 hour notice must be given. This depends on the flexibility for that week. If a time cannot be found within the same week the payment related to that class will either be used for the next or a refund will be given.
If you want to change the class within 24 hours (within the same week), this depends on the tutor’s flexibility, but if no slot can be found, a refund can’t be given.Showing Up Late to Class
Punctuality is key to online learning. You have a 15 minute tardy window in order to continue with the remaining minutes of your lesson, after the initial 15 minutes the English teacher will exit the virtual classroom and the lesson will be charged accordingly.Lesson Packs
If a pack of 10 lessons are booked, these lessons must be taken within a 10 week period. If a pack of 20 lessons are booked, they must be taken within a 20 week period. If a pack of 30 lessons are booked, they must be taken within a 30 week period (minus any holidays that the teacher takes).Vacations and Sick Days – Teacher
Vacations will be known in advance. For whatever reason the teacher is not able to make the lesson, the payment sent may be used to schedule a future class. If you would prefer a refund will be given.